FAQ

Q. What is the cost of a visit to PriorityVet?

A. The current fee for an office visit, which includes a full physical examination and consultation with our veterinarian, will be provided when you call ahead or upon your arrival. Following examination by our veterinarian, recommendations for further diagnostics and treatment are discussed and all additional fees for care are approved by you prior to proceeding.

Q. Do I need an appointment to visit PriorityVet?

No appointment is ever necessary at PriorityVet. We provide walk-in, first-come-first-serve care for dogs and cats on a priority basis. Feel free to call ahead so we can anticipate your arrival. On occasion, critical needs of one patient may delay treatment of those less emergent.

Q. Does PriorityVet offer routine care services?

In an effort to focus our resources on pets requiring immediate attention, PriorityVet does not offer primary care services such as vaccinations, parasite control and routine surgical procedures. We ask that clients maintain a relationship with a family veterinarian for this routine care.

Q. What services does PriorityVet provide?

PriorityVet offers comprehensive urgent care services to dogs and cats in our state-of-the-art facility when your primary care veterinarian is unavailable. We are fully equipped to perform a wide range of in-house testing - including bloodwork, urinalysis, blood pressure, EKG, intraocular pressure and Digital X-rays - to quickly diagnose and treat your pets’ illness.

Q. Can I use PriorityVet as my primary care veterinarian?

A. In an effort to focus our resources on pets requiring immediate attention, PriorityVet does not offer primary care services such as vaccinations, parasite control and routine surgical procedures. We ask that clients maintain a relationship with a family veterinarian for this routine care.

Q. What forms of payment do you accept?

A. We accept cash, all major credit cards and CareCredit. PriorityVet is unable to accept personal checks for payment.

Q. Can you bill me or set up a payment plan?

A. PriorityVet is currently unable to provide billing services or payment plans. A detailed, written estimate is provided and approved by you prior to any diagnostics or treatment being performed. This approach prevents unexpected costs of care and allows for ample time to arrange for payment at the time services are rendered.

Q. Can you provide an estimate for care over the phone?

A. We are unable to provide estimates for care over the phone. An accurate estimate for services to be provided at PriorityVet requires an on-site discussion of your concerns with our staff and a thorough examination of your pet by our veterinarian. The current fee for an office visit, which includes a full physical examination and consultation with our veterinarian, is provided when you call ahead or upon arrival. A detailed, written estimate based on the veterinarians’ recommendations for care is provided and approved by you prior to any diagnostics or treatment being performed.

Q. Can you perform X-Rays, bloodwork and other tests on-site?

A. We are fully equipped to perform a wide range of in-house testing - including bloodwork, urinalysis, blood pressure, EKG, intraocular pressure and Digital X-rays - to quickly diagnose and treat your pets’ illness.

Q. Do you provide overnight hospitalization and care?

A. The vast majority of pets presenting to PriorityVet can be treated on an outpatient basis during our daily operating hours of 6PM to 12Midnight. Critically ill animals can be temporarily admitted to our facility during our hours of operation to receive diagnostics, treatment and stabilization with IV fluids or oxygen when indicated. When necessary, pets are referred to a 24-hour care facility for continuation of care overnight.

Q. What are your hours of operation?

A. PriorityVet is open every night from 6:00 PM to 12Midnight to serve the after-hours urgent care needs of your dog or cat. We are closed New Year’s Eve, New Year’s Day, Christmas Eve, Christmas Day, Easter Sunday, Fourth of July and Thanksgiving Day to celebrate with our families.

Q. Do you perform surgical procedures?

A. PriorityVet is equipped to perform minor surgical procedures such as wound repair and abscess treatment under sedation or general anesthesia. We also perform other anesthetic procedures such as oral, ear and orthopedic examination and X-rays. Pets requiring immediate major surgery, and the overnight recovery care necessary following such procedures, are referred to an appropriate 24-hour care facility. Pets requiring non-emergent procedures such as tumor removal, bladder stone removal, orthopedic surgery or dental care are referred to the appropriate care provider.

Q. Why does my pet need sedation or general anesthesia for x-rays or wound treatment?

A. Most pets requiring orthopedic x-rays or wound treatment, and some pets with general illness, are painful, distressed or uncooperative. In order for proper restraint and positioning for diagnostic x-rays and safer, pain-free, comfortable treatment, sedation or anesthesia may be necessary. Occasionally, a simple injectable or oral sedative/pain reliever may be enough to facilitate care in certain pets. Often, short-acting or reversible sedation can be utilized for rapid outpatient care. A thorough physical exam and diagnostic evaluation prior to a procedure greatly reduces the potential untoward effects of sedation and general anesthesia.

Q. Is sedation or general anesthesia dangerous for my pet, especially if elderly?

A. While the age of a pet helps guide care, it is not considered an independent risk for anesthesia. All pets, regardless of age, especially those with medical illness, require careful consideration of the risk and benefits of anesthesia. Quite often, due to a pets’ pain, distress or lack of cooperation, the risks of attempting treatment awake outweigh the risk of utilizing sedation or anesthesia. In certain instances, full general anesthesia can actually be safer than light sedation. A thorough physical exam and diagnostic evaluation can greatly minimize the potential untoward effects of sedation and general anesthesia.

Q. Is PriorityVet open 24 hours?

A. PriorityVet is open every night from 6:00 PM to 12Midnight to serve your pets’ after-hours urgent care needs. When necessary, pets are referred to a 24-hour care facility for continued overnight care. We are closed New Year’s Eve, New Year’s Day, Christmas Eve, Christmas Day, Easter Sunday, Fourth of July and Thanksgiving Day to celebrate with our families.

Q. Do I need to bring my pet’s medical records to PriorityVet?

A. Previous medical records are not required for care. However, records or lab work from your primary veterinarian, if available, may aid in your pets’ care at PriorityVet.

Q. Are you able to see and treat exotic pets, such as birds, reptiles and small mammals?

A. The proper care and treatment of exotic pets requires specialized staff training, equipment and facilities. PriorityVet currently limits its’ care to dogs and cats. Exotic pets are referred to a facility properly equipped to provide care to such pets.

Q. Does PriorityVet provide any services for wildlife, including those that appear sick or injured?

A. PriorityVet is not equipped to provide care to wildlife. The safe and proper handling of all wildlife requires specific training and appropriate facilities. Inexperienced handling of wildlife can result in human injury and promote the transmission of wildlife infectious diseases to both humans and pets. Additionally, attempting to aid wildlife perceived to be injured or in distress can be more harmful to the animal or others nearby. Concerned citizens are encouraged to contact local animal control services, either directly or through local law enforcement, for instructions on aiding wildlife.

Q. Do you provide end-of-life care?

A. Our staff is here is to assist you in your decision to say good-bye to your beloved pet. We provide a gentle and compassionate transition from this world with full euthanasia and cremation services. Fees for these services are based on decisions made at the time of your visit. A general estimate range only is available by phone for these services.

Q. What do I do if if I think my pet ingested something toxic or a foreign object?

A. We will always recommend bringing your pet in to be seen. To aid in proper treatment of your pet in the case of toxicity, we may ask you to contact National Animal Poison Control at 1-888-426-4435. You will be provided with a case number which permits discussion between our veterinarian and a veterinary toxicologist regarding your pets’ care.

Q. Can you offer advice over the phone for the care of my sick dog or cat?

A. PriorityVet does not offer any advice over the phone for pets we have not previously treated in our facility. Appropriate and safe advice regarding the care of your pet, requires an on-site discussion of your concerns with our staff and a thorough examination of your pet by our veterinarian.

Q. Can you contact my family veterinarian regarding my pets’ care while at PriorityVet?

A. PriorityVet provides care to pets when your veterinarian is unavailable and we have no direct affiliation with any other veterinarian facility. We are unable to contact your veterinarian to discuss care while your pet is being treated even if you have been referred to us by them. Rest assured by recommending you to PriorityVet, that your veterinarian has confidence in our care of your pet. Your veterinarian will receive a complete report of your pets’ care, including available results of all tests, usually by the morning following your visit.

Q. Where are you located?

A. PriorityVet is conveniently located on the westbound side of Route 37 West, 1-mile west of Garden State Parkway Exit 82A in Toms River. We are in Suite 14 of Cedarwood Plaza, directly across the highway from the iconic Miracle Pub.

Q. Does PriorityVet accept pet insurance?

A. Yes, we accept all pet insurance policies. All currently available plans require that the pet owner pay the provider for care and apply for reimbursement based on selected coverage. PriorityVet does not participate with any membership discount plans or programs, such as Pet AssureⓇ.